What I dislike about the IT department at my university is that it never takes care of things that don't work but instead messes with stuff that does work, destroying it in the process. I haven't been able to get them to make sure I have a working computer for the third semester in a row. An IT person comes to my office, looks at the computer, says "Huh. . ." in a pensive manner and then disappears for a month.
One thing that always worked great was our university e-mail system. Until, that is, the IT people decided to change the interface because obviously they have nothing better to do with their time. Since then, I can only access university e-mail about 7 times out of 10. The interface is clunky, overbusy and hard to manage compared to the one we had before. It also takes forever to load.
I also discovered today that I don't receive all of my e-mail. Which is very annoying news for somebody who is awaiting decision on 3 articles she submitted for publication. There is this journal that promised to have an answer for me before July 4. And probably they did but I never got their e-mail. This is beyond annoying.